This one-day programme is designed for supervisors, managers and team leaders who seek to increase their skills and confidence in giving and receiving feedback. 

Conveying and receiving constructive feedback in a manner which avoids the situation becoming embarrassing or escalating into difficulties is not an easy task.  It is hardly surprising that most people prefer to ignore or avoid the situation altogether rather than risk making matters worse.

The skills covered in this programme are also appropriate to any well-designed appraisal or performance management process and, if required, an existing appraisal or performance-management system can be incorporated into the workshop to tailor it to the client organisation.

Preparing for feedback - clarifying what you want to achieve and setting the scene.

Dealing with cynicism - anticipating reactions which may occur as a result of negative past experiences.

Building rapport and creating the right climate to give and receive feedback through understanding yourself and others.

Conveying your message clearly.

Words that make a difference - those that can hinder and those that help communication.

Reasons for a poor response and how to retrieve the situation

Giving full attention, listening and questioning